Frequently Asked Questions
Shipping & Delivery
Do you offer PAN India shipping?
Yes, we offer shipping across all locations in India.
How long does delivery take?
Delivery usually takes 3–5 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Returns & Exchanges
Do you accept returns or exchanges?
Currently, we do not accept returns or exchanges, so please refer to our size chart and product descriptions carefully before placing an order.
Order & Payment
What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and digital wallets.
Is Cash on Delivery (COD) available?
Yes, COD is available for your convenience.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email or SMS.
Product Information
Are your clothes true to size?
Yes, our garments are true to size, and we provide a detailed size chart for easy selection.
Can I request customizations or alterations?
Currently, we do not offer customizations or alterations on any products.
Customer Support
How can I contact your support team?
You can reach us via email or WhatsApp.
What are your support hours?
We are available Monday to Friday, from 11 AM to 6 PM.
Others
Do you offer gift cards or discounts?
Yes, we offer special discounts and gift cards on select occasions. Stay tuned to our website and social media for updates!
Do you plan to launch a physical store?
Yes! A LOHZY physical store is in the pipeline — we can’t wait to welcome you in person soon.